Legal notice & terms of sale

Legal notice & terms of sale

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Legal notice

Cité de la musique - Philharmonie de Paris

Cité de la musique – Philharmonie de Paris
Établissement public à caractère industriel et commercial
221, avenue Jean-Jaurès
75019 Paris
391 718 970 R.C.S. Paris
FR79 391 718 970

Licence 1 : exploitant de lieu – bâtiment Philharmonie de Paris : n° 1-1083294
Licence 1 : exploitant de lieu – bâtiment Cité de la musique : n° 1-1041550
Licence 2 : producteur de spectacles : n° 2-1041546
Licence 3 : diffuseur de spectacles : n°  3-1041547

Contact
contact@philharmoniedeparis.fr
01 44 84 44 84

Director of Publishing
Laurent Bayle

Web hosting & credits

Web Hosting

IKOULA
SAS
175-177 rue d’Aguesseau
92100 Boulogne-Billancourt
France
01 84 01 02 50
ikoula@ikoula.com

The Cité de la musique - Philharmonie de Paris retains all copyrights to the "philharmoniedeparis.fr" website and its databases.

Any reproduction, representation, in whole or in part, use, adaptation, provision or modification of all or part of the works, distinctive signs or databases protected by copyright by the Cité de la musique - Philharmonie de Paris, without its express authorization, is strictly prohibited and constitutes a violation of the French Intellectual Property Code punishable by law.

Links towards other sites that may appear on the "philharmoniedeparis.fr" website are provided for purely informative purposes and under no circumstances represent a recommendation or endorsement of aforementioned sites and their content. The Cité de la musique - Philharmonie de Paris will not be held responsible for links established by third parties without its express authorization.

Credits
Publishing engine (open-source content management platform distributed under the GPL):

© Drupal/Cité de la musique
 
Technical and graphic design and development:
© Buzzaka/Fabernovel/reciproque/Cité de la musique
 
Architects

Philharmonie de Paris

  • Buildings– La société Ateliers Jean Nouvel – Jean Nouvel
  • Exhibition, scenography spaces – La société Ateliers Jean Nouvel – Jean Nouvel

Cité de la musique

  • Buildings – Christian de Portzamparc/ADAGP
  • Exhibition, scenography, museum exhibitions spaces of the Musée de la musique – Franck Hammoutène/ADAGP
  • Redesign of the Musée de la musique spaces: Adeline Rispal

General terms of sale

Prices

The prices invoiced are based on the applicable rates at the time the order is submitted.

Individual transactions must not exceed a maximum limit of €1500 (€3000 for subscriptions purchased online).

The discounts provided through our subscriptions, passes, packages and any other special offer apply solely to Category 1 seats in the Salle de concerts (Concert Hall) and Category 1 to 4 seats in the Grande salle Pierre Boulez (Symphonic Hall). No discounts apply to the other categories of seats

Online orders and payment

Orders placed online via the French Public Finance General Directorate (DGFiP) are binding for the Customer as soon as the 'Confirm' button on the secure payment page has been clicked. Submission of an order automatically implies agreement with these Terms & Conditions of Sale.

The Customer must pay for the order with a bank card or credit card bearing one of the following signs: CB/VISA, Euro/MasterCard or American Express.

Online: All of the Customer’s personal information is fully protected and encrypted before being transmitted to the processing centre.

TICKET CANCELLATION - THEFT - LOSS

The Philharmonie de Paris reserves the right to cancel an order from a Customer with whom it has an unsettled dispute over payment for a previous order.

Tickets are non-refundable and non-exchangeable and cannot be sold or reimbursed (even in the event of loss or theft).

You are required to keep your ticket the entire time you are present at the event location.

No duplicate tickets will be issued, except by special permission from the Cité de la musique - Philharmonie de Paris.

EVENT CANCELLATION - CONTINGENCIES - FORCE MAJEURE

The Cité de la musique - Philharmonie de Paris may be obligated to cancel a concert or other scheduled event, in which case it will refund the price of the ticket, at the customer’s request, within three months of the date of the event, in accordance with the terms and conditions specified by the Cité de la musique - Philharmonie de Paris. The customer will not be entitled to any other form of compensation or further remedy.

PERFORMER OR PROGRAMME CHANGES

Cité de la musique - Philharmonie de Paris' management may need to change the programme or performers for an event, in which case tickets will not be refunded, exchanged or reimbursed.

If the programme needs to be suspended more than half way through the concert or show, tickets will not be refunded, exchanged or reimbursed.

PROOF OF TRANSACTIONS

The data saved by the Cité de la musique - Philharmonie de Paris on its OGONE platform, on behalf of the Philharmonie de Paris, constitute proof of all commercial transactions executed between the Cité de la musique - Philharmonie de Paris and its Customers.

LIABILITY / CLAIMS / DISPUTES

The Philharmonie de Paris is the only party, with the express exception of OGONE, authorised to handle claims and disputes relating to the products sold or the services provided. If the claim or dispute concerns a payment transaction, the banking institution or third party in charge of the payment system may be consulted. The Philharmonie de Paris’s address for service is its head office. If the claim or dispute concerns performance of the sales contract or payment of the price, the Court of Paris shall have exclusive jurisdiction. Unless by special agreement to the contrary in writing, placement of an order automatically implies the purchaser’s acceptance of our Terms & Conditions of Sale.

It is strictly prohibited to photograph, film, record or rebroadcast the event indicated on the front of your ticket by any means whatsoever, including via internet, or to assist any other person in doing the aforementioned.

DATA PROCESSING & FREEDOM

Pursuant to the French Data Processing & Freedom Act, the Customer has the right to access, correct and oppose the recording of any personal information relating to him or her. To exercise any of these rights, the Customer must send a written request to the Philharmonie de Paris Public Relations Department at: 221, avenue Jean-Jaurès - 75019 Paris - France, and to the French Public Finances General Directorate at: DGFiP - 94, rue Réaumur - 75002 Paris - France.

TICKETS PRINTED ON PERSONAL PRINTERS
  • The 'printed ticket' is created when the 'printed ticket' file (in PDF format) is issued to the user after the order has been confirmed, the ticket has been paid for online, and the contact information has been entered.
  • From the time the 'printed ticket' is created, it is non-refundable and non-exchangeable, even if the user has not yet physically printed it.
  • The 'printed ticket' can be physically printed at any time after its creation by printing the PDF file available on the Customer’s online account.
  • The 'printed ticket' must be printed on white A4 paper, blank on both sides, without altering the print dimensions, in portrait (vertical) format, on a laser or ink-jet printer. It may not under any circumstances be presented in any other form (e.g. electronically, on a screen, etc.).
  • It is the user’s responsibility to ensure that the quality of the print-out is good. Partially printed, soiled, damaged or illegible tickets will not be accepted and will be deemed invalid. If you encounter printer problems or if the print-out quality is poor, you need to reprint the PDF file in order to obtain a properly printed ticket.


Therefore, before ordering a 'printed ticket', make sure that you have the software and hardware configuration needed to print your ticket: a computer that is connected to the internet and equipped with Acrobat Reader software, a laser or ink-jet printer with a minimum resolution of 300 DPI, and blank sheets of white, A4 format paper. The Philharmonie de Paris shall in no way be liable for failure to print your tickets due to lack of the software or hardware configuration set out above.

When you arrive at the Philharmonie de Paris, your ticket will be scanned and recognised electronically thanks to the barcode. The first person to present the ticket is presumed to be the legitimate ticket holder, and is the only person who will be admitted to attend the event using this ticket. Keep your ticket in a safe place. No recourse will be possible if an illegal copy of it is made, even if unbeknownst to you.

The ticket will be deemed invalid if any of the rules set out above are violated.

RESERVATION TERMS & CONDITIONS
  • Any reservation remaining unpaid 7 days before the concert will be cancelled.
  • Immediate payment is required for any order placed less than 7 days before the date of the concert.
  • The Philharmonie de Paris reserves the right to request immediate payment if the demand for tickets is high.
  • The concerts and activities on sale on Philharmonie de Paris website are intended only for private parties, i.e., individuals, for their personal use and enjoyment. As an individual, the Customer certifies that he or she is not a professional and is not purchasing or using the products and services sold by the Philharmonie de Paris for professional or commercial purposes, or to make a profit.
  • For professional purposes of any kind, the Customer must contact the Groups department (groupes@philharmoniedeparis.fr) in order to obtain the Terms & Conditions of Sale and Use for 'Professionals, groups and works committees'.

 

pre-paid tickets and admission to concert halls
  • Pre-paid tickets can be claimed at ticket counters one hour before the start of the event.
  • Seating is not guaranteed after the time indicated on the ticket; latecomers will be seated as possible during breaks, and can move to their reserved seats during the intermission.
  • Tickets will not be refunded or exchanged due to late arrival,
  • Any large or other items that may cause inconvenience to other audience members must be left at the Philharmonie de Paris cloakroom (free service).

 

PAYMENT METHODS
  • Cheque, in Euros only, made payable to the Philharmonie de Paris (for reservations made by post, in person or by telephone),
  • Bank/credit card: CB, Visa, EuroCard/MasterCard, American Express,
  • Philharmonie de Paris gift certificates; no cash or credit is issued if the certificate amount exceeds the ticket price,
  • Culture vouchers ('chèques-cultures' issued by Groupe Chèque Déjeuner); no cash or credit is issued if the voucher amount exceeds the ticket price,
  • Vacation vouchers ('cheques-vacances'); no cash or credit is issued if the voucher amount exceeds the ticket price,
  • Cash in Euros only at Philharmonie de Paris 1 and 2 ticket counters.

 

Privacy policy

CNIL/LCEN Information

According to the French law 78-17 relating to data, files and freedoms amended by the Act of 08/06/04, and 06/21/04 for the law of confidence in the digital economy, you have the right to access, modify and delete information concerning your person. You also have the right to refuse information and/or commercial offers and you can prohibit the use of your electronic contact details for marketing purposes. You can set your preferences by managing your registration to newsletters thanks to this page. You can also exercise your rights with the Cité de la musique - Philharmonie de Paris by updating your information in "My account" (Identification to My account > Client account > Account settings > Profile > select your Interests and Authorizations > Save). You can also use the form "Contact us". Once properly notified by you, we will take steps to stop using your information in this way.

Cité de la musique - Philharmonie de Paris uses cookies on this site and on the online shop to enhance user experience.

Questions & Answers (in French)
Qu’est-ce que la LCEN (loi pour la confiance dans l’économie numérique)?
La LCEN, votée en juin 2004, concerne notamment la prospection commerciale par courrier électronique. Cette loi a instauré un mécanisme de consentement explicite et préalable des personnes à recevoir des prospections commerciales. C’est-à-dire que tout organisme collectant les coordonnées électroniques d’un individu doit recueillir au préalable son accord quant à l’utilisation de ses coordonnées.

Que sont les cookies?
Les cookies sont des petits fichiers textes générés par un site internet qui sont enregistrées par votre navigateur dans vos ordinateurs ou appareils mobiles. Les cookies sont utilisés pour améliorer la qualité du service sur le site internet et sur la boutique en ligne. Les cookies ne transportent pas de virus et ne causent pas de dommages. Les informations enregistrées par les cookies servent par exemple à sauvegarder votre panier d’achats, à mémoriser votre nom d’utilisateur ou à vous identifier lors de votre visite sur la boutique en Ligne ou sur le site internet. Certains de ces cookies peuvent contenir des informations personnelles.

Quels cookies utilisez-vous?
Des cookies peuvent être utilisés par la Cité de la musique - Philharmonie de Paris ou par des partenaires sélectionnés (cookies tiers) tels que YouTube, lorsque vous visionnez une vidéo intégrée, ou Facebook ou Twitter, lorsque vous partagez le contenu d’une page internet sur un compte d’un réseau social. Les cookies utilisés par des tiers servent notamment à analyser l’audience sur internet ou à des fins marketing. Nous vous invitions à vous reporter aux sites de ces tiers si vous souhaitez obtenir plus d’information sur leurs cookies et l’utilisation qui en est faite.

Puis-je bloquer les cookies?
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Pour plus de détails sur les paramètres des cookies, veuillez-vous reporter à la page d’aide de votre navigateur. Vous trouverez des informations complémentaires sur comment supprimer les cookies sur les navigateurs les plus courants en vous reportant aux liens suivants :